Shipping policy

Last Updated: [Insert Date]

This Shipping Policy governs the shipping, delivery, and handling of orders placed on rkhandicrafts.in, operated by R.K. Handicrafts.

By placing an order on our Platform, you agree to the terms outlined in this Policy.

1. SHIPPING COVERAGE

1.1 We currently ship across India.

1.2 At present, we do not offer international shipping unless explicitly stated on the Platform.

2. ORDER PROCESSING TIME

2.1 All orders are processed within 1–3 business days from the date of order confirmation.

2.2 Orders are not processed or shipped on:

  • Sundays
  • Public holidays

2.3 In case of high order volumes, processing may be delayed. Customers will be notified accordingly.

3. SHIPPING METHODS & DELIVERY TIME

3.1 We partner with reliable third-party courier and logistics providers to deliver your orders.

3.2 Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Non-Metro Cities: 4–7 business days
  • Remote/Rural Areas: 5–10 business days

3.3 Delivery timelines are estimates and may vary due to:

  • Location accessibility
  • Weather conditions
  • Courier delays or operational issues

4. SHIPPING CHARGES

4.1 Shipping charges (if applicable) will be displayed at checkout before payment.

4.2 The Company reserves the right to:

  • Offer free shipping on selected products or promotional campaigns
  • Modify shipping charges without prior notice

5. CASH ON DELIVERY (COD)

5.1 COD service may be available for selected locations.

5.2 The Company reserves the right to:

  • Restrict or disable COD for certain orders or pincodes
  • Charge an additional COD handling fee (if applicable)

5.3 Customers must ensure availability at the time of delivery. Repeated failed COD orders may lead to service restrictions.

6. ORDER TRACKING

6.1 Once your order is shipped, you will receive:

  • A shipping confirmation email
  • Tracking details (AWB number)

6.2 Customers can track their orders through the courier partner’s website.

7. DELIVERY TERMS

7.1 Deliveries will be made to the address provided at checkout.

7.2 The Customer is responsible for:

  • Providing accurate and complete shipping details
  • Ensuring availability at the delivery location

7.3 The Company shall not be liable for delivery failures due to:

  • Incorrect or incomplete address
  • Customer unavailability
  • Refusal to accept delivery

8. FAILED DELIVERY & REATTEMPTS

8.1 Courier partners may attempt delivery 2–3 times.

8.2 If delivery fails after multiple attempts:

  • The order may be returned to us
  • Re-shipping may incur additional charges

9. DAMAGED OR TAMPERED PACKAGES

9.1 Customers are advised to:

  • Inspect the package at the time of delivery

9.2 If the package appears damaged or tampered:

  • Do not accept the delivery, or
  • Record an unboxing video and notify us immediately

9.3 Report such issues within 24 hours at rkhandicrafts1965@gmail.com.

10. DELAYS & FORCE MAJEURE

10.1 Delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Strikes or lockdowns
  • Government restrictions
  • Logistics disruptions

10.2 The Company shall not be held liable for such delays.

11. PARTIAL SHIPMENTS

11.1 In certain cases, orders may be shipped in multiple packages.

11.2 Customers will receive separate tracking details for each shipment.

12. RISK & TITLE

12.1 Risk of loss and title for Products pass to the Customer upon delivery.

13. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of India, including:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020