Privacy policy

Last Updated: 31/03/26

This Privacy Policy describes how R.K. Handicrafts collects, uses, discloses, and protects your personal information when you access or use our website rkhandicrafts.in

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Policy.

1. SCOPE OF POLICY

This Policy applies to:

  • All visitors, users, and customers of the Platform
  • All information collected through the website, mobile interface, or customer interactions

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personally identifiable information including but not limited to:

  • Full name
  • Email address (rkhandicrafts1965@gmail.com used for communication)
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment gateways)

2.2 Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Time zone and location data
  • Website usage data (pages viewed, time spent, etc.)

2.3 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance user experience
  • Analyze traffic and usage patterns
  • Store user preferences

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

3. PURPOSE OF DATA COLLECTION

We collect and use your information for the following purposes:

  • Processing and fulfilling orders
  • Managing payments and transactions
  • Providing customer support
  • Sending order updates and notifications
  • Improving our products, services, and website performance
  • Detecting and preventing fraud or unauthorized activity
  • Sending promotional communications (only with user consent)

4. LEGAL BASIS FOR PROCESSING

We process your personal data in accordance with applicable Indian laws, including:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Consumer Protection Act, 2019

5. SHARING OF INFORMATION

We do not sell your personal information. However, we may share your information with:

5.1 Service Providers

  • Payment gateways
  • Shipping and logistics partners
  • IT and hosting service providers

5.2 Legal Authorities

We may disclose information if required:

  • By law or legal process
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities

6. DATA SECURITY

We implement reasonable security practices and procedures to protect your information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal data:

  • For as long as necessary to fulfill the purposes outlined in this Policy
  • To comply with legal, regulatory, or tax requirements

Upon request, we may delete your data unless retention is required by law.

8. USER RIGHTS

Subject to applicable laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise your rights, contact us at rkhandicrafts1965@gmail.com.

9. THIRD-PARTY SERVICES

Our Platform may contain links or integrations with third-party services (e.g., payment gateways, analytics tools).

We are not responsible for the privacy practices of such third parties, and users are advised to review their policies separately.

10. CHILDREN’S PRIVACY

Our Platform is not intended for individuals under the age of 14. We do not knowingly collect personal data from minors.

11. CHANGES TO THIS POLICY

We reserve the right to update or modify this Policy at any time. Changes will be effective immediately upon posting on the Platform.

Users are encouraged to review this Policy periodically.

12. GOVERNING LAW & JURISDICTION

This Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in R.K Handicrafts, Sector 48, Noida, 201303.

13. CONTACT DETAILS

For any questions or concerns regarding this Privacy Policy, please contact:

R.K. Handicrafts
📧 Email: rkhandicrafts1965@gmail.com
🌐 Website: rkhandicrafts.in
📍 Address: R.K Handicrafts, Sector 48, Noida, 201303